Return Policy

Return Policy

Due to the personal nature of the goods, as most items are made customized to order, all sales are final. 

Occasional exceptions can be made for return or exchange and determined on a case by case basis pending the following conditions are met; item is unworn, and in original packaging. No more than 14 business days must have passed from the day your order was delivered to contact us about the return and send back the item(s) to be eligible. Please email us at hello@bardotbowgallery.com with “RETURN” in the subject line and include your order number and reason for return.

The shipping cost is the responsibility of the purchasing party to ship the item back for return/exchange. Upon arrival and inspection, I will issue a refund for the product and tax, standard bank processing times apply. Shipping is not refundable. If the original packaging was damaged or you have already recycled it, please provide suitable packaging for adequate protection against damage in transit. Items lost or damaged in the mail will not be refunded. I reserve the right to reject a return request if the criteria above is not met. 

If you have a concern regarding a defect or flaw, I am more than happy to refund or replace the item. Please email us as soon as your revive your order at hello@bardotbowgallery.com with “FLAW” in the subject line and include your order number, reason for return with pictures, and your preference for a replacement or a return. We look forward to your feedback and we’ll do our best to learn and improve our product standards.

Cancelations

Please email us at hello@bardotbowgallery.com with “CANCEL” in the subject line. Include your order number and reason for cancellation so that we can better improve our website. Cancellations will be accepted within 24 hours and subject to standard bank processing times. We would much prefer you cancel your order ahead of shipping to avoid wasting materials as most products are made to order, transit resources, and the hassle of needing to return your order. 

If you have any questions that would better inform your purchasing decision, send us a quick message on social, Etsy, or through email!